Customer Engagement Manager (KAM) South West
, , Netherlands
€ 40.000 - 60.000
We are currently recruiting for an accomplished Customer Engagement Manager (KAM) to take an immediate assignment covering the South West of Netherlands. In this role your main tasks will include:
Leads the design and implementation of digital projects
Creation and execution of multichannel dialogues with customers
Ensures the HCP has accurate in-depth information which can be reflected in guidelines
Orchestrates 3M+(s) activities which create a partnership between the customer and Vifor Pharma
Acts as the voice of the customer to the 3M team to create value-adding materials and services
Plans & executes virtual and F2F meetings
Builds and constantly develops in depth knowledge and expertise in key therapeutic areas at physicians’ level
Works 80% of time in focus TA’s
Is able to interact with MSL’s on a medically equal level in the execution of projects and tasks
Main responsibilities:
Customer satisfaction
Development and execution of digital activities according to plan
Full responsibility of all stakeholders in the account
Total product portfolio Vifor Pharma
Acting as the Orchestrator in the account for the cross functional team
Customer centric patient focused
Minimum Requirements
Strong scientific/medical knowledge on Bachelor’s/Master’s level
Has worked in a role with a substantial Medical and Market Access component
Digitally excellent versed
Business/Commercial orientation/acumen
Very strong customer focus: demonstrated ability to create win-win partnerships
Project Management where tangible success has been achieved
Solid understanding of the complexity and dynamics of the Dutch healthcare market
Preferred Requirements
Minimum 3 years of experience in the pharmaceutical industry
Worked in a role where they have assessed and made trade-offs between accounts
Experience with optimized usage of products and services to benefit the appropriate patients
About CSL Vifor
CSL Vifor aims to become the global leader in iron deficiency and nephrology. The company is a partner of choice for pharmaceuticals and innovative patient-focused solutions across iron, dialysis, nephrology and rare conditions. CSL Vifor strives to help patients around the world with severe, chronic and rare diseases lead better, healthier lives. It specializes in strategic global partnering, in-licensing and developing, manufacturing and marketing pharmaceutical products for precision patient care. For more information, please visit viforpharma.com
We want CSL to reflect the world around us As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL. Do work that matters at CSL Vifor! CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please click here.
#J-18808-Ljbffr